Fix Common Problems

Installation

[+] While trying to install FormDocs, I get a message, "Invalid registration code or licensee name", or "the license you provided is not compatible with this FormDocs product".
The licensee name and registration code that you were provided are correct.

You must enter them exactly character for character otherwise it will fail. If you are doing a copy/paste of either then you may be picking-up an extra space character which will also cause it to be rejected.

Finally, your licensee name and registration code are tied to the specific FormDocs product and version you originally purchased; if you try to apply your license to a different product or version then it will be rejected.
[+] While trying to install FormDocs, I get one of the following messages "file cannot be found" or "an installation file is missing or inaccessible".
FormDocs Setup is being blocked by your computer's security settings. To un-block FormDocs Setup open your Downloads folder using File Explorer, right-click on the FormDocs download file (fdw?.exe) and choose 'Properties', then check the box or button to 'unblock' it.

Next, if you have third-party security software installed, refer to that product's documentation to learn how to unblock or "whitelist" FormDocs.

Finally, close and restart FormDocs Setup.

Note that FormDocs software downloaded from our website is guaranteed to be virus-free and is protected by the highest levels of digital certificate and digital signing.
[+] While trying to install FormDocs, I get one of the following messages "file cannot be copied or installed" or "folder cannot be created".
FormDocs Setup is being blocked by your computer's security settings.

If you use Windows Defender on Windows 10, and have the Controlled Folder Access feature enabled, you will need to grant FormDocs permission to access protected folders. Open Windows Security and then Virus and Threat Protection. Scroll down to 'Ransomware Protection' and click 'Manage'. If 'Controlled Folder Access' is 'ON', click 'Allow an app through Controlled Folder Access', and add FormDocs Setup (setup.exe) to the list.

Otherwise, if 'Controlled Folder Access' is 'OFF' then your third-party security software may be imposing similar restrictions; refer to that product's documentation to learn how to unblock or "whitelist" FormDocs.

Finally, close and restart FormDocs Setup.

Note that FormDocs software downloaded from our website is guaranteed to be virus-free and is protected by the highest levels of digital certificate and digital signing.
[+] While trying to install FormDocs, I get a message reporting that Setup cannot write into the system registry.
FormDocs Setup is being blocked by your computer's security settings. To un-block FormDocs Setup open your Downloads folder using File Explorer, right-click on the FormDocs download file (fdw?.exe) and choose 'Properties', then check the box or button to 'unblock' it.

Next, if you have third-party security software installed, refer to that product's documentation to learn how to unblock or "whitelist" FormDocs.

Finally, close and restart FormDocs Setup.

Note that FormDocs software downloaded from our website is guaranteed to be virus-free and is protected by the highest levels of digital certificate and digital signing.

Licensing

[+] I already purchased a FormDocs license but it still says I have a free or expired trial and it's prompting me to buy it again.
You need to apply your license information and then allow the software to activate over the internet. If you fail to perform both of these steps then the software will remain in demo mode.

If you have FormDocs version 10 or newer, you can use the 'Apply my License' option, which is available on the FormDocs Demo startup screen.

Otherwise, for FormDocs version 9.6 or earler, you will need to re-install FormDocs and enter your license information during setup.

If you recently purchased FormDocs, check your Spam & Trash folders for a FormDocs e-mail containing your license information and step-by-step instructions on how to install and activate your software.
[+] I get a message that my FormDocs license has been installed too many times.
A FormDocs license enables you to install FormDocs onto a limited number of computers. If you exceed that number then you will be prevented from installing FormDocs again. You can free-up FormDocs licenses by un-installing FormDocs from computers you no longer use. Start Windows Control Panel and open 'Add/Remove Programs'. Select FormDocs in the list of programs and click 'Remove'. During the un-install process you may be prompted by your security software for permission to make an internet connection, which you must allow.

At any time you can visit Get My License Report to view a history of when and where you have installed and un-installed your FormDocs licenses, and learn how many remaining installs you have.
[+] I want to move my FormDocs software from one computer to another.
First, ensure both computers have a working connection to the Internet. On the current computer, start Windows Control Panel and open 'Add/Remove Programs'. Select FormDocs in the list of programs and click 'Remove'. During the un-install process you may be prompted by your security software for permission to make an internet connection, which you must allow. When completed, this process frees-up your FormDocs license so that you can install FormDocs onto some other computer.
[+] I lost my FormDocs license information. [+] I lost my FormDocs software.

General

[+] I get a message "Unable to access the printer".
Some older versions of FormDocs require that you have a 'default' printer configured in your Windows Control Panel under 'Printers'. If you don't have or want a printer connected to your PC then just install any HP LaserJet print driver and then select it to be your 'default' printer.
[+] My problem is not listed here
Learning - If you are trying to learn how to use a feature of the software then the quickest way to obtain that information is to open the FormDocs "User Guide" located on the 'Help' menu. This is the same information you will be sent by FormDocs Technical Support in response to such questions.

Error Messages - If you are receiving error messages then you can send those details to FormDocs Technical Support and receive explanations and solutions.